Below are frequently asked questions, you may find the answer for yourself.
Frequently Ask Questions
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01
Reservations and Booking
How to reserve and manage a vehicle with Routes Car Rental.
How do I make a reservation?
Choose your pickup and return details, select an available vehicle, add any extras, and complete the booking information shown at checkout.
Can I change or cancel a reservation?
Please contact Routes Car Rental as early as possible. Changes and cancellations depend on availability and the terms shown with your booking.
Can I choose a different drop-off location?
Yes, when one-way rentals are available. Select the different drop-off option during your search and choose the preferred return location.
Will I receive a booking confirmation?
Yes. After a successful reservation, the booking details and current payment status are shown in your account and sent using the contact information provided.
Can I book a vehicle for someone else?
Contact our team before booking. The primary driver must meet the rental requirements and must normally be named on the reservation.
02
Driver Requirements
Licenses, age requirements, identification, and additional drivers.
What do I need to rent a vehicle?
Bring a valid driver license, an accepted payment method, your booking confirmation, and any additional identification required for your rental.
Is there a minimum rental age?
Age requirements can vary by vehicle class and location. Contact our team before booking if you have questions about driver eligibility.
Can I add an additional driver?
Additional drivers may be added when they meet the same license and eligibility requirements as the primary driver and are included in the rental agreement.
Can I use an international driver license?
Requirements vary by location. Travelers should carry their valid home-country license and any international permit required by local law.
Does the payment card need to match the driver?
The primary renter may need to present a card in their own name. Review the booking terms or ask our team before pickup.
03
Pricing and Payments
Clear guidance about rates, deposits, extras, and payment.
What is included in the rental price?
The booking summary shows the base rental, selected extras, taxes, discounts, and any other applicable charges before confirmation.
Is a security deposit required?
A deposit may be required depending on the vehicle and booking terms. The amount and payment method are confirmed before vehicle handover.
When will I be charged?
The payment schedule appears during booking. Depending on the reservation, payment may be collected online, at pickup, or in scheduled stages.
Are optional extras charged per day?
Each extra displays its own pricing basis before you add it. Review the booking summary to see the exact charge for your rental period.
Do you offer long-term rental rates?
Longer rentals may qualify for tailored pricing. Contact our team with your dates and vehicle needs for an accurate quote.
04
Pickup, Driving and Return
What to expect when collecting, using, and returning the vehicle.
What should I check at pickup?
Review the vehicle condition, fuel level, mileage, controls, rental agreement, emergency contact details, and return instructions before leaving.
What happens if I return the vehicle late?
Contact us as soon as possible. Late returns can affect another reservation and may result in additional charges under the rental agreement.
What should I do if the vehicle has a problem?
Park safely when possible and contact us immediately at +1 (720) 892-5301. For an emergency, contact the appropriate local emergency service first.
How much fuel should I leave in the vehicle?
Return the vehicle with the fuel or charge level stated in your rental agreement to avoid refueling or recharging fees.
How do I contact the rental team?
Email [email protected] or call +1 (720) 892-5301 and the Routes Car Rental team will be happy to help.